Shipping Policy :

How do I calculate the shipping cost on an order?

Zwell makes getting your products right to your door easy, inexpensive, and simple to understand, so that you don’t have to worry about any additional or hidden costs with your order.

Canadian shipping and handling rates are -

• FREE for all orders $75 or higher*
• $5.95 for all orders under $75

* Total order must reach $75 before all applicable taxes

Products are shipped Canada Post expedited ground service. Please allow 4-7 days for your order to arrive.  Rush delivery service is also available as a shipping option when you order, and you can always call us at 1-877-ZWELL-CA (1-877-993-5522) with questions.

Do you ship to the US?

For customers in the Continental United States, our shipping and handling rates are -

• FREE for all orders $125 or higher*
• $15 flat fee for all orders under $125

* Total order must reach $125 before all applicable taxes.

Products are shipped UPS Air, with 1 to 3 business day delivery.  Products that ship to US addresses may be subject to brokerage and duty fees which may need to be paid as C.O.D. directly to the shipping Carrier delivering the package.

How do I know when my order will arrive?

When we ship your order, you will receive an email with your online tracking code.  Simply go to Canada Post  and you can check the status of your delivery at any time.

Where will my order ship from?

Your order will be shipped from Toronto, Canada.

Can I ship C.O.D. or to a P.O. Box?

We do not ship COD and cannot mail to P.O. Boxes. A physical street address will be required for delivery. We do not ship to APO addresses.

How long does it take for you to ship my order?

Orders received before noon (EST) are usually shipped the same day.  Shipping time is dependent on the carrier, but please allow 4-7 business days in Canada for regular delivery.

Product Guarantee & Our “No Quibble�? Return Policy

Zwell provides an unconditional, 100% money back if not satisfied guarantee on all the products we sell.   We are proud of our “No Quibble�? return policy.  If you are unhappy with your purchase for any reason, you may return the unused portion (both opened and not opened) to us for a complete refund of the original full invoice amount.  The unused portion of the purchase must be returned in its original packaging and condition within 30 days of purchase.  A credit will be issued when we receive the returned product.

• Please provide a copy of the original receipt with any returns
• The refund will be issued only to the original credit card
• Return shipment address is -

Zwell - Traditional Life Sciences Inc.

Customer Order Desk

1920 Clements Road

Pickering, ON  L1W 3V6 

Canada